Company offers refund after homeowner’s year-long struggle with bathroom remodel | Commerce

MADISON (WKOW) — What was meant to be a straightforward transform has turned into a headache for one Madison homeowner.

“I want a refund. I have no intention of performing enterprise with them,” Robert Abendroth stated.

Abendroth needs his income back. He said last September he paid out the corporation Weathersealed Wisconsin just over $2,100 to remodel his bathroom. Virtually a calendar year afterwards, function hasn’t even started out.

“It truly is very disheartening,” he explained.

Robert wished his rest room remodeled simply because of a disability.

“It is really actually complicated for me to get in and out of a tub, and that is the primary rationale was to have a shower installed,” explained Abendroth.

The bathroom remodel was supposed to start out previous November.

“November and December arrived and went and so did January, February, March. We commenced to get email messages the very first of the yr, stating that they had been possessing supply chain troubles and personnel challenges,” he explained.

Tyler Hansen owns Weathersealed Wisconsin and tells 27 News items important to full remodels were not, and nonetheless usually are not, out there since of supply chain difficulties.

In April, Robert explained the organization despatched an e-mail offering him hope work would begin shortly, but no luck.

“They [Weathersealed Wisconsin] experienced settled their offer chain issues as properly as their worker challenges and that all excellent work opportunities would be carried out by May perhaps 31. I explained I wanted a refund simply because the get the job done has not been completed,” Abendroth mentioned.

Robert is not the only individual which is had problems with this organization there’ve been several grievances filed with the better business bureau

Tiffany Bernhardt Schultz with the Better Business Bureau explained the firm’s gotten 40 issues considering the fact that February 2021. “The business has responded to them sporadically up till December of 2021,” she claimed. “As of March 2022, we have obtained 20 issues and none of individuals complaints have been responded to.”

Caleb Kulich with the Department of Agriculture, Trade and Client Protection (DATCP) mentioned there are 13 complaints on file in opposition to Weathersealed Wisconsin, as very well as 49 complaints from similar firm EcoView Windows of South Central Wisconsin.”

“DATCP is reviewing the methods of these companies and operating diligently to mediate a satisfactory resolution among the organizations and individuals,” he said. “The current laws governing a part of these businesses’ tactics authorize penalties when suitable. In which acceptable, DATCP employs a wide range of techniques ranging from voluntary compliance to official enforcement to guarantee a reasonable and equitable marketplace for customers. We are currently reviewing these companies’ company methods for compliance.”

Business operator Tyler Hansen tells 27 Information some buyers did not acquire a reaction simply because of a difficulty with his buyer service e-mails. He says a team member remaining and he never bought the messages.

Now his firm has issued 54 refunds and will continue on to do so, when appropriate.

Hansen questioned any consumer with an unresolved situation to please electronic mail him at [email protected].

Hansen also tells 27 Information right after listening to from us about Robert Abendroth, his company will problem a refund to him.