Scunthorpe care home handed ‘Requires Improvement’ rating following recent CQC inspection


A recent inspection of a care home in Scunthorpe has found that the service is in need of improvement.

According to a report published on May 31 by the Care Quality Commission (CQC), an inspection of The Valleys Care Home on Lakeside Parkway found the service to be ‘requiring improvement’ in the areas of safety, effectivity, responsiveness and leadership.

The inspection – which rated the care home as ‘good’ in the area of care – was carried out on April 13, and identified issues with safeguarding, activities available to residents and the support available to staff. However, staff were described as ‘kind and caring’.

Read more: Care home remains in special measures after being rated below ‘good’ standard for sixth time

The CQC report reads: “The Valleys Care Home is a nursing home providing personal and nursing care to 84 people, including people living with dementia, mental health needs, physical disabilities. The service was supporting 73 people at the time of our inspection.

“People did not always receive safe care and medicines were not managed safely. Discrepancies in stocks of medicines had been identified meaning some people had not received the correct medication.

“Information about risks and safety were not always identified or up to date. There were limited systems in place to record, manage and report concerns about risks. Accidents and incidents were not always investigated. Lessons were not always learned or shared with staff.

“Safeguarding policies and procedures were not fully embedded, and the service was not always fully engaged with local safeguarding systems. Staff understood their role in safeguarding people from abuse. We recommend the provider reviews their systems and processes for reporting of safeguarding incidents.

The report was published on May 31
The report was published on May 31

“People received the care and support they needed to be safe, but staff did not always have the time or availability to be flexible to people’s changing needs. We recommend the provider reviews their staffing levels to meet the needs of individuals.

“The provider recruitment process ensured suitable staff supported people. However, the service did not have a consistent approach to support staff to maintain their professional skills and knowledge. We recommend the provider has a system in place to ensure staff receive the appropriate support to carry out their duties.

“People were not always supported to engage in person centred activities to help them maintain hobbies and interests. We recommend the provider reviews how activities are provided to allow all people to have access to them. Staff have access to and followed clear policies and procedures on infection control that meet current and relevant national guidance.”

However, the report did praise the care home’s dining options and said staff are following clear policies and procedures on infection control. It added that residents are treated with dignity and respect and that staff are “kind and caring”.

The report concluded: “We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.”

The Valleys Care Home has been contacted for comment.



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